We have rented cars from this company on a number of occasions when visiting Bulgaria. The service provided has always been first rate, professional and timely. All of the cars have been up to standard and the rates are reasonable. Although we did have a problem on one occasion, a telephone call was all that was needed and the problem was dealt with immediately. We always book on-line and all enquiries are dealt with quickly and courteously, providing all the information we request. We wouldn’t consider any other company.
Totally have to recommend Smart rent a car in Sofia. Have used 3 other car hire companies before and have always had problems either with the car (handbrake defunct, broken lights, windows won’t open etc) or with the company not turning up on time or generally messing us around.
Smart were VERY different. I 100% got the impression they cared about us as clients. We hired a Corsa worked perfectly well and was clean. Total bonus – it was delivered to us with a full tank of petrol which was a first. The last thing you need is worrying about filling up late at night after a long flight. They also gave us 2 free maps of Sofia and Bulgaria. They were very clear that we didn’t need to worry about any bumps or scratches to the vehicle- we were just responsible for the tyres. When we returned the car they were there in the carpark waiting for us and after a quick hand over gave us a t-shirt as well. The price was good as well and got a 5% discount for hiring a car for 6 days. Definitely be using them again.